Terms & Conditions

This website is operated by Online Blinds Express. By accessing or using this website, you agree to be bound by these Terms & Conditions.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the site after changes are posted constitutes your acceptance of the new Terms.

If blinds are returned for inspection following a fault claim, they must be resent in their original packaging.

If, upon thorough examination, no fault is found, the cost of re-delivery will be charged to the customer.

All images on our website are for illustrative purposes only. While we strive for accuracy, colours and textures may appear differently depending on your screen settings and lighting. We strongly recommend ordering free samples before placing a final order.

As our blinds are handcrafted, minor variations may occur. Our fabrics are made from raw materials into high quality products with different shades and variations. Fabric colours are dyed, therefore shades can be slightly different per batch. The print design of some patterned fabrics may not show the full range of colours or pattern design on the sample.

Please note a machine tolerance of +/- 4mm, or up to 6mm depending on fabric type, on all blinds. If a product falls within this tolerance, it is not deemed faulty.

Large Day & Night blinds over 1800mm wide may exhibit a slight wave effect due to size and fabric weight restrictions.

All goods are made to the specific measurements provided by you. It is your responsibility to ensure these measurements are accurate. Please refer to our Measuring & Fitting guide if you are unsure, or contact us by email for guidance on how to take the required measurements accurately.

Please ensure that before placing your order online or by phone you check the product details and measurements of the goods. Because our products are bespoke and made-to-measure, we cannot accept returns, cancellations, or refunds if the measurements provided were incorrect.

A contract is formed once we send an order confirmation email to the address provided. If you order by telephone, our customer services team will repeat your order back to you so you can confirm it is correct before the order is placed.

All prices include VAT where applicable. We reserve the right to adjust pricing at any time. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

Discount codes must be applied at the time of checkout and cannot be added retrospectively.

Manufacturing typically takes 3-5 working days, followed by dispatch. While we aim for swift delivery, timeframes are estimates and not guarantees.

All deliveries must be signed for. If the packaging appears damaged upon arrival, please sign for the item as “Damaged” and notify us immediately.

Multiple unsuccessful delivery attempts may result in re-delivery charges. Items returned to us will be held for 4 weeks before disposal.

Any damage or manufacturing defects must be reported via email to sales@onlineblindsexpress.co.uk within 3 working days of delivery.

Do not install or fit the blind if it is damaged. We may require photographic evidence or the return of the item for inspection.

If a fault is confirmed, we will provide a like-for-like replacement. We cannot change measurements or colours during the replacement process.

Orders cannot be cancelled or changed once they have entered the manufacturing process.

If an item is discontinued or out of stock, we will offer an alternative or a full refund.

We provide a 5-year warranty against manufacturing defects on components and fabrics.

This warranty does not cover:

• Fair wear and tear.
• Misuse, accidental damage, pet damage, or alterations.
• Fading caused by prolonged exposure to sunlight.
• Incorrect installation.
• Blinds used in non-domestic or commercial environments.

Online Blinds Express shall not be liable for any indirect or consequential loss, damage, or expenses arising from the use of our products or delays in delivery.

Our total liability shall not exceed the value of the goods ordered.

We are committed to protecting your privacy. Your data is handled in accordance with our Privacy Policy and is only shared with third parties, such as couriers, where necessary to fulfil your order.

Blinds and other window coverings may contribute to reduced airflow between the room and the window glass. Under certain environmental conditions, including but not limited to high indoor humidity levels, temperature differentials, inadequate ventilation, or existing window seal deficiencies, condensation may form on window glass, frames, or surrounding surfaces.

Condensation is a natural occurrence resulting from environmental conditions and is not caused by defects in the blinds themselves. The installation of blinds may increase the likelihood of condensation by limiting air circulation against the window surface.

Online Blinds Express shall not be held liable for:

• Condensation or moisture accumulation on windows or frames.
• Water damage, staining, or deterioration of window sills, walls, or surrounding materials.
• Mold or mildew growth resulting from environmental humidity or condensation.
• Seal failure or performance issues of insulated glass units.
• Any secondary damage arising from excess indoor humidity levels.

It is the property owner's responsibility to maintain appropriate indoor humidity levels, ensure adequate ventilation, and properly maintain windows and glazing systems.

By purchasing and/or installing blinds, the customer acknowledges and accepts that condensation is an environmental condition beyond Online Blinds Express's control.

For any queries regarding these terms, please contact us by email at sales@onlineblindsexpress.co.uk.

Response time: 1-3 working days.